Free Shipping Bar Attributes
Terms Of Use
1. Acceptance of Terms
By accessing or purchasing from our website goodnessandmercyhairs.com or our physical store at 6a Issa Williams Street, Balogun, Lagos Island, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you do not agree to these terms, please do not use our services.
2. Products & Availability
All products displayed on our website and instore are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
Our product range includes:
- 100% Human Hair Bundles (Body Wave, Bone Straight, Deep Wave, Pixie Curls)
- Packet Hair
- Wigs (13×4 Full Frontal, 13×6 Glueless, 5×5 Closure, TPart Lace, Full Lace, Lace Front)
- Hair Blend Wigs
- Closures & Frontals
- Hair Tools & Accessories
3. Pricing & Payments
All prices are listed in Nigerian Naira (₦) and include applicable taxes unless stated otherwise.We accept various payment methods, processed securely via trusted third-party gateways.
We reserve the right to change prices at any time without notice.Ordering Channels:
We primarily process orders via WhatsApp for personalized service. To place an order:
Take a screenshot of your desired item(s)
Send to our WhatsApp line: 08033931422 or 08164913271
A representative will be assigned to you with payment details
You may call to verify before placing your order
Important: We do not process orders through unsolicited DMs or unofficial channels.
4. Orders & Shipping
Once an order is placed, you will receive a confirmation via WhatsApp or email with order details.
- Shipping times and costs vary depending on your location and selected delivery method across Nigeria and internationally.
- We are not responsible for delays caused by third-party shipping services or customs clearance.
- Tracking information will be provided when available.
5. Returns & Exchanges
6. Promotions & Discounts
- Promotional codes must be applied at checkout and cannot be added after the order is placed.
- Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
Our Return Policy is Strictly Limited Due to Health and Hygiene Regulations.
Given the personal nature of hair products, we can only accept returns or exchanges in the following circumstances:
Eligible Return Conditions:
- Incorrect Item Received: You received a completely different product from what you ordered
- Wrong Color Sent: The color of the item received does not match the color you selected and confirmed
- Product Category Error: You ordered hair bundles but received a wig, or vice versa
Non-returnable Items:
- Items that have been worn, installed, washed, styled, or tampered with
- Items removed from original packaging
- Sale or clearance items (unless defective)
- Items where the customer simply changed their mind or no longer wants the product
- Items damaged after delivery due to customer handling
Return Process:
- Contact us within 48 hours of delivery via WhatsApp or email
- Provide clear photos/videos showing the incorrect item, wrong color, or category error
- Our team will verify the claim
- If approved, we will arrange for return shipping and provide the correct item or issue a refund
Important: Customers are responsible for return shipping unless the error was entirely ours (incorrect item, wrong color, or category error).
For full details, please refer to our Return Policy.
7. Privacy Policy
We are committed to protecting your privacy. Personal data collected through our website will be handled in accordance with our Privacy Policy.
- We only collect personal data necessary to process your orders and improve your experience.
- Your data will never be sold or shared with third parties without your consent, except for order fulfillment.
- We use cookies to personalize content and analyze traffic. You can manage your cookie preferences in your browser settings.
8. Account & Security
- You are responsible for maintaining the confidentiality of your account and password.
- We reserve the right to suspend accounts for any suspicious or fraudulent activity.
9. Intellectual Property
All content on our website, including logos, product images, descriptions, and graphics, is the property of Goodness and Mercy Hair Ltd and may not be reproduced, distributed, or used without written permission.
10. Limitation of Liability
Goodness and Mercy Hair Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our total liability shall not exceed the amount paid for the specific product or service in question.
11. Governing Law/
These Terms of Use shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Federal Competition and Consumer Protection Act, 2018, and the Lagos State Consumer Protection Law.
Consumer Rights
In compliance with Lagos State Consumer Protection Agency (LASCOPA) and Federal Competition and Consumer Protection Commission (FCCPC) regulations, we recognize that consumers have legal rights that cannot be waived by our terms. Where goods are defective, unsafe, falsely described, or unfit for purpose, consumers are entitled to appropriate remedies under Nigerian law.
If you have any questions regarding these Terms of Use, please contact us:
Goodness and Mercy Hair Ltd
📍 Address: 6a Issa Williams Street, Balogun, Lagos Island
(Opposite Zenith Bank, beside UBA Head Office, Marina)
📞 Phone/WhatsApp: 08033931422 | 08164913271
📧 Email: info@goodnessandmercyhairs.com
🌐 Website: goodnessandmercyhairs.com
Connect With Us
| Instagram | @goodnessandmercyhair |
| TikTok | @goodnessandmercyhair |