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Privacy Policy
1. Introduction
Welcome to Goodness and Mercy Hair Ltd (“we”, “our”, or “the store”). This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online for premium hair products and accessories.
For over 30 years, Goodness and Mercy Hair Ltd have been a trusted name in the Nigerian hair industry, serving customers from our flagship store in Lagos Island and through our online platform at goodnessandmercyhairs.com . We are committed to protecting your privacy and ensuring a secure shopping experience.
2. Information We Collect
- Personal Information: Your name, email, phone number, shipping and billing address.
- Order Details: Items you purchase, shopping history, and return/exchange requests for wigs, bundles, closures, frontals, and hair accessories.
- Payment Information: We do not store card details. All payments are processed securely via third-party gateways.
- Technical Data: IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.
3. How We Use Your Information
- To process and deliver your orders quickly and accurately across Nigeria and internationally.
- To send order updates, promotions, and customer service messages via WhatsApp, email, or SMS.
- To analyze user behavior and improve your shopping experience on our website.
- To personalize content and product recommendations for wigs, bundles, and hair tools.
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information only with:
- Delivery partners to ship your orders.
- Payment providers to process transactions securely.
- Legal authorities when required by law.
5. Cookies and Tracking Technologies
We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.
6. Promotional Terms & Conditions
- Promotional codes must be applied at checkout and cannot be added after the order is placed.
- Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
7. Data Security
We implement industry standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information. Our website is verified as legitimate and reliable by independent security platforms.
8. Ordering Channels
Important: We primarily process orders via WhatsApp for personalized service. When you place an order:
Take a screenshot of your desired item(s).
Send to our WhatsApp line: 08033931422 or 08164913271.
A representative will be assigned to you with payment details.
You may call to verify before placing your order.
We do not process orders through unsolicited DMs or unofficial channels.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, delivery services). We are not responsible for their privacy practices or content.
10. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- opt out of marketing communications at any time.
To exercise these rights, contact us at info@goodnessandmercyhairs.com.
11. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect information from children.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Goodness and Mercy Hair Ltd
📍 Address: 6a Issa Williams Street, Balogun, Lagos Island
(Opposite Zenith Bank, beside UBA Head Office, Marina)
📞 Phone/WhatsApp: 08033931422 | 08164913271
📧 Email: info@goodnessandmercyhairs.com
🌐 Website: goodnessandmercyhairs.com
Connect With Us
Follow us on social media for updates, promotions, and new arrivals:
| Instagram | @goodnessandmercyhair |
| TikTok | @goodnessandmercyhair |
| Facebook | Goodness and Mercy Hair Ltd |